ClearPath Med Group
Last Updated: May 4, 2026
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SERVICES. BY ENGAGING WITH CLEARPATHMEDGROUP.COM OR ENTERING INTO A SERVICE AGREEMENT WITH CLEARPATH MED GROUP, YOU AGREE TO BE BOUND BY THESE TERMS.
1. ABOUT CLEARPATH MED GROUP
ClearPath Med Group ("ClearPath," "we," "us," or "our") provides remote business process outsourcing (BPO) and administrative support services to medical offices, clinics, and healthcare organizations across Canada and the United States. Our services are designed to help healthcare providers streamline administrative operations through qualified remote staff.
2. DEFINITIONS
"Client" means any individual, medical practice, clinic, or organization that engages ClearPath for services.
"Services" means any remote administrative, BPO, or support functions provided by ClearPath, including but not limited to scheduling, prior authorizations, billing support, credentialing assistance, and related healthcare administrative tasks.
"Agreement" means any written service agreement, proposal, or statement of work entered into between ClearPath and a Client, which incorporates these Terms and Conditions.
"Protected Health Information" or "PHI" has the meaning set out under applicable privacy legislation, including HIPAA (United States) and PHIPA/PIPEDA (Canada).
3. SCOPE OF SERVICES
3.1 ClearPath provides remote BPO and administrative outsourcing services as outlined in the applicable service agreement or statement of work signed by the Client.
3.2 Services are delivered remotely by ClearPath personnel. ClearPath staff are not employees of the Client and ClearPath does not provide on-site staffing unless expressly agreed to in writing.
3.3 ClearPath reserves the right to assign qualified personnel to fulfill service obligations and to reassign or replace personnel at its discretion, provided service quality and continuity are maintained.
3.4 The scope, volume, and nature of services will be defined in the applicable service agreement. Any requests for services outside the agreed scope may be subject to additional fees.
4. CLIENT RESPONSIBILITIES
4.1 The Client agrees to provide ClearPath with timely access to the systems, information, credentials, and resources necessary to perform the agreed services.
4.2 The Client is responsible for ensuring that all information provided to ClearPath is accurate, complete, and up to date.
4.3 The Client is responsible for maintaining appropriate internal policies and procedures governing the use of outsourced services, including compliance with applicable regulatory requirements in their jurisdiction.
4.4 The Client acknowledges that ClearPath acts on the instructions of the Client and that the Client retains ultimate responsibility for clinical and regulatory decisions within their practice.
5. FEES AND PAYMENT
5.1 Fees for services are set out in the applicable service agreement or proposal.
5.2 Invoices are due upon receipt unless otherwise specified in the service agreement.
5.3 Overdue balances may be subject to interest charges at the rate specified in the service agreement, or at the maximum rate permitted by applicable law.
5.4 ClearPath reserves the right to suspend services in the event of non-payment after providing reasonable written notice to the Client.
5.5 All fees are exclusive of applicable taxes. Clients are responsible for any applicable sales, use, goods and services, or harmonized sales taxes (including GST/HST in Canada) as required by law.
6. PRIVACY AND DATA PROTECTION
6.1 ClearPath acknowledges that in providing services it may access, process, or handle PHI and other sensitive information on behalf of the Client.
6.2 For United States Clients: ClearPath agrees to comply with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. ClearPath is willing to enter into a Business Associate Agreement (BAA) as required under HIPAA.
6.3 For Canadian Clients: ClearPath agrees to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including the Personal Health Information Protection Act (PHIPA) in Ontario.
6.4 ClearPath will implement and maintain appropriate administrative, technical, and physical safeguards to protect any PHI or personal information it handles in the course of providing services.
6.5 ClearPath will not use or disclose Client data, PHI, or personal information for any purpose other than providing the agreed services, except as required by law.
6.6 In the event of a data breach involving Client information, ClearPath will notify the Client promptly in accordance with applicable legal requirements and cooperate fully with any investigation or remediation effort.
7. CONFIDENTIALITY
7.1 Each party agrees to keep confidential all non-public information received from the other party in connection with the services, and not to disclose such information to any third party without prior written consent, except as required by law.
7.2 Confidential information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; or (c) is independently developed by the receiving party without reference to the disclosing party's confidential information.
7.3 Confidentiality obligations survive termination of the service agreement for a period of three (3) years, unless a longer period is required by applicable law.
8. INTELLECTUAL PROPERTY
8.1 All proprietary processes, methodologies, templates, systems, and tools used or developed by ClearPath in delivering services remain the exclusive intellectual property of ClearPath.
8.2 Any work product specifically created for the Client under a service agreement and paid for in full by the Client shall be owned by the Client, unless otherwise specified in the service agreement.
8.3 Nothing in these Terms grants either party a license to use the other party's trademarks, trade names, or branding without prior written consent.
9. LIMITATION OF LIABILITY
9.1 ClearPath will perform its services with reasonable skill and care in accordance with industry standards applicable to healthcare BPO and administrative outsourcing.
9.2 To the maximum extent permitted by applicable law, ClearPath's total liability to the Client for any claim arising out of or related to the services shall not exceed the total fees paid by the Client to ClearPath in the three (3) months preceding the event giving rise to the claim.
9.3 In no event shall ClearPath be liable for indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of data, or loss of business opportunity, even if advised of the possibility of such damages.
9.4 ClearPath is not responsible for delays or failures in performance resulting from circumstances beyond its reasonable control, including but not limited to internet outages, power failures, natural disasters, pandemics, or changes in applicable law.
10. INDEMNIFICATION
10.1 The Client agrees to indemnify, defend, and hold harmless ClearPath and its officers, employees, and contractors from and against any claims, losses, damages, or expenses (including reasonable legal fees) arising out of: (a) the Client's misuse of the services; (b) the Client's breach of these Terms or any service agreement; or (c) the Client's violation of applicable laws or regulations.
10.2 ClearPath agrees to indemnify the Client against claims arising directly from ClearPath's gross negligence or willful misconduct in the performance of services.
11. TERM AND TERMINATION
11.1 These Terms apply for the duration of any active service agreement between ClearPath and the Client.
11.2 Either party may terminate a service agreement in accordance with the termination provisions set out in that agreement.
11.3 In the absence of specific termination provisions, either party may terminate by providing thirty (30) days' written notice to the other party.
11.4 ClearPath may terminate services immediately and without notice in the event of the Client's material breach, non-payment, or conduct that exposes ClearPath to legal or regulatory risk.
11.5 Upon termination, the Client shall promptly settle any outstanding fees owed to ClearPath. ClearPath will return or securely dispose of any Client data in its possession in accordance with applicable privacy laws.
12. GOVERNING LAW AND DISPUTE RESOLUTION
12.1 For Canadian Clients: These Terms and any service agreement shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario.
12.2 For United States Clients: These Terms and any service agreement shall be governed by the laws of the state identified in the applicable service agreement. In the absence of such specification, the laws of the State of Delaware shall apply.
12.3 The parties agree to first attempt to resolve any dispute through good faith negotiation. If the dispute is not resolved within thirty (30) days, either party may pursue available legal remedies.
13. AMENDMENTS
13.1 ClearPath reserves the right to update or amend these Terms and Conditions at any time. Updated Terms will be posted on the ClearPath website at clearpathmedgroup.com.
13.2 Continued use of ClearPath's services following notice of an update constitutes acceptance of the revised Terms. For material changes affecting active service agreements, ClearPath will provide at least thirty (30) days' notice.
14. ENTIRE AGREEMENT
These Terms and Conditions, together with any applicable service agreement, proposal, statement of work, or BAA, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior discussions, representations, or agreements.
15. CONTACT
For questions regarding these Terms and Conditions, please contact:
ClearPath Med Group
Website: clearpathmedgroup.com
NOTE: These Terms and Conditions are provided for general use and do not constitute legal advice. ClearPath Med Group recommends having these Terms reviewed by a qualified legal professional licensed in your jurisdiction before publishing or relying upon them.
